|
Below are answers to many frequently asked subscription questions.
If you have any unanswered questions or need further information,
we can be reached via:
|
PHONE
|
1-888-239-2455
(Customer service hours are 8:00a.m.-4:30p.m. CST.Outside U.S.,
call 1-847-763-9573.) |
|
EMAIL
|
bobit@halldata.com
|
|
MAIL
|
Auto
Trim & Restyling News Customer Service
P.O. Box 1068
Skokie, IL 60076-8068 |
|
FAX
|
1-888-274-4580
(Outside U.S., 847-763-9577.) |
Common Questions
How
do I subscribe to Auto Trim & Restyling News Magazine?
Click
here to use Auto Trim & Restyling News online order form.
What
do I get for my $19.95 subscription to AUTO TRIM & RESTYLING
NEWS?
You get 11 issues plus the FREE annual Product Source Directory. In every issue of Auto Trim & Restyling News you’ll receive updates on current news, new product installations and proven sales techniques to help your business sell more. Why
do I have to fill out the questions just to get a
subscription?
We need to know how to best serve the needs of our readers, and the best way to do that is gather a few pieces of vital information about you. This data helps us develop editorial content that is relevant and meaningful. It also helps us recognize trends and shifts in reader demographics, which also help us understand your needs -- that much better.
If
I am in the military may I subscribe to Auto Trim & Restyling News Magazine?
Yes, Auto Trim
& Restyling News Magazine does service APO/FPO addresses. Click
here to subscribe to Auto Trim & Restyling News.
Return
to top
How
long does it take to receive my first issue of Auto Trim & Restyling News
Magazine?
Your first issue should arrive within 6 to 10 weeks.
Once you've placed an order, it takes one to two weeks
for your subscription to be received and added to
the subscriber file. Your subscription is then added
to the magazine's next production cycle and shipped
via periodicals class mail. The current production
issue is usually one to two months from the current
month. For example, if your new subscription was ordered
and received in November, and the December issue has
already shipped, your order is added to the January
mailing.
If you have
not received your subscription within the expected time frame, please
click
here to email us. Rest assured, your subscription starts when
you receive your first unit--not when you place your order. If you
subscribed for 12 issues, you will receive all 12.
Return
to top
Late
or Missed Issues
What
if my issue arrives late?
Please allow until after the 15th day of the current issue month
before reporting a problem. For example, if you have not received
the February issue of Auto Trim & Restyling News Magazine, please
wait until February 15th before contacting us. One factor that can
delay mail deliverability is severe weather conditions. If your
magazine is not being delivered within this timeframe, please click
here to e-mail us.
What
if I have missed an issue?
If you've missed an issue, we may have an incorrect address on file.
Please click
here to e-mail us for your missing issues. If you are unable
to determine the cause of a missing issue, please call us.
Return
to top
Subscription
Costs
How
much do I pay for a one-year subscription to Auto Trim & Restyling News
Magazine?
The annual rate for AUTO TRIM & RESTYLING NEWS Magazine is $19.95 in the United States; $60 in Canada and $90 Foreign (outside the United States and Canada). A subscription to AUTO TRIM & RESTYLING NEWS is paid by United States funds only.
If
I subscribe for a two-year subscription, do I save
money?
If you subscribe for two (2) years, you SAVE 85%
off the cover price and 43% off the subscription price.
What
is the cover price?
$10 an issue and $25 for the Product Source Directory. That is $135 a year. It is more cost effective to pay the $19.95 for one year, and better yet $39.95 for two. The price just keeps on getting better and better.
Return
to top
Paying
your Subscription
What
methods can I use to pay my bill?
Auto Trim & Restyling News Magazine accepts Visa, MasterCard, Discover,
and American Express.
You can also make a check payable to Auto Trim & Restyling News Magazine,
PO Box 1068 Skokie, IL 60076-8068. Make sure to write
your account number on the check. Click
here to find out how you find your account number
on your magazine, invoice or renewal.
Last, you can call toll free 888-239-2455 (inside
the US), 847-647-9780 (outside US and Canada) to talk
to a customer service representative.
Is
it safe to pay online with a credit card?
Yes, as long as your current browser supports credit
card transactions. To determine if your browser supports
secure credit-card transactions, look at the bottom
left hand corner of your browser on the page of which
you are making your order. When you are at the secure
site, you will see a solid key on Netscape browsers
and a closed padlock on Internet Explorer browsers.
If it is not secure, the key will appear broken and
the padlock will appear unlocked.
Return
to top
Invoices/New
Subscription
Why
do I continue to receive bills after I have paid for
my subscription?
Often your payment and our invoice cross in the mail.
If you've paid the invoice, disregard the extra notices
and please accept our apology.
Return
to top
Renewal
How
can I renew my subscription?
Click
here to renew your subscription.
How
can I tell if it is time to renew?
Click here to learn how to tell when your
subscription expires.
My
subscription doesn't expire for six months; why am
I already getting renewal notices?
Two reasons: we want to ensure there's no interruption
in your service so we mail you an early reminder.
Secondly, if we know early that you will be extending
your subscription we don't have to send out multiple
renewal notices, which saves us money and allows us
to keep our subscription rates as low as possible.
Return
to top
Change of Address
I've
recently moved. How do I change my address?
Click
here to change your address online or call toll free.
Return
to top
Name Change
How
do I go about changing my name on my subscription
if I recently got married or divorced?
Click
here to update the name on your subscription. Please allow six
to eight weeks for it to take effect.
Return
to top
Damaged Issues
What
if my issue is damaged?
If you receive a damaged issue, please click
here to e-mail us.
What
if my issue frequently arrives damaged?
If your issue frequently arrives damaged, please click
here to explain the situation. Please keep in mind your mailbox
may be too small for the magazine. If this is the case, please try
to arrange with your letter carrier to place the magazine in a different
area. If your mailbox is properly sized, please contact your post
office to verify that the magazine arrives in good condition.
Return
to top
Cancellation
of Subscription
If
I cancel my subscription to Auto Trim & Restyling News, will I get my money
back?
If you wish to cancel your subscription to Auto Trim & Restyling News Magazine,
we will refund you for all unmailed issues.
Why
am I being billed if I cancelled my subscription to
Auto Trim & Restyling News?
It takes a few days for the cancellation to become
effective. If you receive any invoices after you cancel
your subscription, please disregard them.
Return
to top
Permissions
and Reprints
May
I reprint an article from Auto Trim & Restyling News?
No. Material in AUTO TRIM & RESTYLING NEWS is copyrighted and cannot be reprinted without permission. Article reprints can be purchased however. Contact Bridgett Briese by calling (310)533-2434 for information on our reprint services (there is a minimum order of 100 reprints).
Return
to top
Back
Issues
How
can I get back issue of Auto Trim & Restyling News?
You can purchase any issue by contacting Melba Tovar at our order
desk at (800) 724-4254.
Return
to top
Request
for/against Mailing List
May
I request that my name not be made available to other
companies?
We occasionally make our customer list available to other reputable
companies we think may be of interest to you. You can, however, have your
name put on our do-not-rent list by e-mailing us at
bobit@halldata.com or
through any other contact method at the top of the page. Please provide us
with your exact name and postal address. We will be sure your name is removed
from the list we share with other organizations. Auto Trim & Restyling News magazine, and it’s
parent company Bobit Business Media, will not make the phone number or e-mail
address of a subscriber available to any other organizations or companies.
Return
to top
General
Information
Where
is my account number?
Your account number is located at the top of each
billing and renewal notice you receive. It is also
listed on your mailing label above your name. Click
here to learn how to find your account number.
Is
Auto Trim & Restyling News Magazine available in large print?
We regret to inform you that Auto Trim & Restyling News Magazine is not
available in a large-print edition.
Return
to top
HOW TO FIND YOUR ACCOUNT
NUMBER
See
below for the three ways you can determine your account
number.
MAILING
LABEL
Your
account number shows up on your magazine's mailing
label. It is highlighted on the example below.
Return
to top
INVOICES
Your
account number shows up on all your invoices underneath
amount due. It is highlighted on the example below.
Return
to top
RENEWAL NOTICE
Your
account number shows up on all your renewal notices
on the top left-hand corner. It is highlighted on
the example below.
Return
to top
HOW
TO FIND YOUR EXPIRATION DATE ON YOUR MAILING LABEL
Your
expiration date shows up on your magazine's mailing
label. It is highlighted on the example below.
Return
to top
|
e-mail this page to a friend 
Subscribe /
